Please read these documents carefully. By booking or attending an appointment, you are deemed to have accepted these terms.
These Terms and Conditions govern the provision of myotherapy, remedial massage therapy, and associated health services by Thomas A. Stratton, trading as Thomas Stratton's Musculoskeletal Therapies (ABN: 49 582 562 430), located at 1 Evesham Drive, Point Cook, VIC 3030.
By booking an appointment — whether online, by telephone, or in person — you agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, please do not proceed with booking.
These terms apply to all clients, including new clients attending an initial consultation, returning clients, and third parties booking on behalf of a client (including a child or dependent).
Important: Myotherapy and remedial massage are complementary healthcare services. They are not a substitute for medical diagnosis, medical treatment, prescription medication, or emergency medical care. If you are experiencing a medical emergency, please contact emergency services on 000.
Appointments may be booked via the online booking portal at square.site, by telephone on 0412 054 020, or by email at thomasstratton1997@gmail.com.
Your appointment is confirmed upon receipt of a booking confirmation email or SMS. Please ensure your contact details are correct at the time of booking. It is your responsibility to arrive at the correct time and location.
Clients are asked to arrive 5–10 minutes prior to their scheduled appointment time, particularly for initial consultations. Late arrivals may result in a shortened treatment time, with the full session fee remaining applicable. This is to ensure that all subsequent clients are seen at their scheduled times.
New clients are required to complete a health intake form prior to or upon arrival for their initial consultation. This form collects health history, current medications, and relevant clinical information necessary for safe and effective treatment planning. Please complete this form honestly and thoroughly — omission of relevant health information may affect the safety and appropriateness of treatment.
Sessions are available in 45, 60, and 90-minute durations as selected at the time of booking. Session times include consultation time, treatment, and post-treatment assessment. The hands-on treatment component will generally comprise the majority of the session duration.
To reschedule an appointment, please provide as much notice as possible. Rescheduling requests may be made via phone, SMS, or email. Please refer to the Cancellation Policy (Section 03) for notice requirements.
Out of respect for the time of the practitioner and other clients on the waiting list, the following cancellation policy applies to all booked appointments.
| Notice Given | Action | Fee Applicable |
|---|---|---|
| More than 24 hours | Cancellation accepted, no charge. Rescheduling welcomed. | No charge |
| Less than 24 hours | Short-notice cancellation fee applies. | 50% of session fee |
| No-show / no notice | Full session fee charged to account. | 100% of session fee |
| Emergency circumstances | Considered case by case at the practitioner's discretion. | Discretionary |
If you are unwell — particularly with infectious illness — please cancel your appointment as soon as possible and reschedule for when you have recovered. In cases of genuine illness presenting within 24 hours, the short-notice fee may be waived at the practitioner's discretion. Please contact us promptly.
In the event that Thomas Stratton's Musculoskeletal Therapies needs to cancel or reschedule your appointment, you will be notified as early as possible and offered an alternative appointment at no additional charge. No cancellation fee will be charged to the client in these circumstances.
| Service | Duration | Fee |
|---|---|---|
| Initial Consultation & Treatment | 60 or 90 min | Enquire at booking |
| Remedial Massage | 90 min | $130 |
| Remedial Massage | 60 min | $110 |
| Remedial Massage | 45 min | $90 |
| Pregnancy Massage | 45 or 60 min | Enquire at booking |
| Broad Spectrum Infrared Sauna | Various | Enquire at booking |
Payment is due at the conclusion of each appointment. The following payment methods are accepted: EFTPOS, credit card (Visa, Mastercard), and cash. HICAPS health fund claiming is available for eligible funds — please refer to Section 05.
A receipt will be issued following payment. This receipt may be required for health fund rebate claims processed outside of HICAPS. Please retain your receipt for your records.
Session fees may be reviewed periodically. Any changes to fees will be communicated via the clinic website or upon booking confirmation prior to the relevant session.
Cancellation and no-show fees as described in Section 03 are payable prior to any future appointments being scheduled.
Thomas Stratton's Musculoskeletal Therapies offers HICAPS on-the-spot private health fund claiming for eligible clients. The HICAPS terminal allows your health fund rebate to be processed at the time of payment, with only the gap amount payable by the client.
Eligibility for rebates is determined entirely by the terms of your individual private health fund policy and the level of extras cover you hold. Rebate amounts and eligibility for specific services (remedial massage versus myotherapy) vary between funds and policy types.
We strongly recommend contacting your health fund prior to your first appointment to confirm:
Thomas Stratton's Musculoskeletal Therapies does not guarantee that any treatment will attract a health fund rebate. The practitioner bears no responsibility for unsuccessful rebate claims, policy limitations, expired annual limits, or discrepancies between claimed and received rebate amounts. Any dispute regarding rebate eligibility or amounts must be directed to your private health insurer.
HICAPS participating health funds include Medibank, Bupa, NIB, HCF, Australian Unity, HBF, Defence Health, Peoplecare, Health Partners, Queensland Country Health Fund, Navy Health, CUA, AHM, CBHS Health, Westfund, GU Health, Phoenix Health Fund, St. Lukes Health, HIF, ACA Health, RT Health, Frank Health Insurance, GMHBA, Healthcare Insurance, Reserve Bank Health Society, CBHS Corporate, Mildura Health Fund, TUH, Teachers Health, Uni Health, One Medifund, Transport Health, Health.com.au, Apia, Latrobe Health, Police Health, Qantas Insurance, Emergency Services Health, Nurses & Midwives Health, AIA Health Insurance, and Union Health, among others. Participation may change — please visit www.hicaps.com.au for the current list.
By attending an appointment and permitting treatment to commence, you provide informed consent to receive myotherapy and/or remedial massage therapy. Consent is specific to each session and may be withdrawn at any time.
Prior to treatment, you will be informed of:
Professional draping is maintained at all times during treatment. Only the anatomical region being treated will be exposed. You may request modified draping arrangements at any time, and these will be accommodated wherever clinically feasible.
Treatment of clients under the age of 18 requires written consent from a parent or legal guardian. A parent or guardian must be present in the clinic for the duration of treatment for clients under the age of 16. Please contact the clinic prior to booking to discuss appropriate arrangements.
The practitioner reserves the right to decline or discontinue treatment at any time where, in their clinical judgement, treatment is contraindicated, inappropriate, or poses a risk to the safety of the client or practitioner. In such circumstances, a referral to an appropriate healthcare provider will be made where clinically indicated.
Certain medical conditions, medications, and clinical states may represent absolute or relative contraindications to myotherapy and remedial massage techniques. It is your responsibility to disclose all relevant health information prior to and during treatment.
You must inform the practitioner prior to treatment if you have any of the following (this list is not exhaustive):
Important: Failure to disclose relevant health information may compromise your safety and the appropriateness of treatment. Thomas Stratton's Musculoskeletal Therapies accepts no liability for adverse outcomes arising from non-disclosure of material health information by the client.
Pregnancy massage is offered as a specialised service. General remedial massage and certain therapeutic techniques (including dry needling and some joint mobilisation approaches) require clinical modification during pregnancy. Please always disclose pregnancy — confirmed or suspected — before any treatment session.
Where clinical findings suggest a condition requiring medical assessment, the practitioner may recommend referral to a medical practitioner, specialist, or other allied health professional. It is strongly recommended that you act on such referral advice promptly.
All treatment is provided in accordance with the Code of Practice and ethical guidelines of the Association of Massage Therapists (AMT). The practitioner maintains professional boundaries, adheres to national clinical standards, and undertakes ongoing continuing professional development as required for AMT membership.
Clients are expected to conduct themselves in a respectful and professional manner throughout their visit. Thomas Stratton's Musculoskeletal Therapies maintains a strictly professional therapeutic environment. Any behaviour that is inappropriate, threatening, abusive, or that violates professional boundaries will result in immediate cessation of treatment and, where necessary, involvement of the relevant authorities.
The sexual nature of therapeutic treatment is absolutely prohibited. Any request, comment, or behaviour of a sexual nature directed toward the practitioner will result in immediate termination of the appointment, full session fee being charged, and the client being permanently declined further treatment.
The practitioner reserves the right to decline treatment to any client who presents to an appointment under the apparent influence of alcohol or substances. Massage and manual therapy are contraindicated in states of acute intoxication. Full session fees may apply in such circumstances.
Myotherapy and remedial massage are complementary healthcare services. Information provided by the practitioner — whether verbal, written, or implied — does not constitute medical advice, medical diagnosis, or a recommendation to commence, modify, or discontinue any prescribed medical treatment or medication. Always consult your medical practitioner for medical advice.
While every effort is made to provide effective, evidence-informed clinical care, Thomas Stratton's Musculoskeletal Therapies makes no guarantee of specific treatment outcomes. Individual responses to manual therapy, dry needling, and rehabilitative exercise vary and are influenced by numerous factors beyond the practitioner's control, including the nature of the condition, individual physiology, patient compliance with exercise and lifestyle recommendations, and the presence of comorbidities.
Some treatment techniques — including deep tissue massage, trigger point therapy, and dry needling — may produce temporary post-treatment responses including localised soreness, fatigue, mild bruising, or temporary exacerbation of symptoms. These responses are generally short-lived (24–72 hours) and represent a normal physiological response to treatment. You will be advised of expected post-treatment responses prior to the commencement of treatment.
To the maximum extent permitted by applicable Australian consumer law, Thomas Stratton's Musculoskeletal Therapies limits its liability for any loss, damage, injury, or expense arising from the provision of services to the re-supply of those services or the cost of having those services supplied again, whichever is lesser.
Nothing in these Terms limits any consumer guarantee or right that cannot be excluded under the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law.
Thomas Stratton's Musculoskeletal Therapies accepts no liability for the loss, theft, or damage of personal property brought onto the clinic premises. Please take care of personal belongings at all times.
Thomas Stratton's Musculoskeletal Therapies is committed to protecting the privacy of client information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect the following categories of personal and health information:
Personal and health information is collected and used solely for the following purposes:
Your personal and health information will not be disclosed to any third party without your explicit written consent, except where:
Clinical records are retained for a minimum of seven (7) years following the last date of service, or — in the case of clients who were minors at the time of treatment — until the client reaches the age of 25 years (or for seven years from the last service, whichever is the later), in accordance with Victorian health records legislation.
You have the right to access the personal and health information held about you, and to request correction of any inaccurate, incomplete, or out-of-date information. Requests for access or correction may be made in writing to thomasstratton1997@gmail.com. We will respond to access requests within 30 days.
In certain limited circumstances, access to health information may be declined where disclosure could pose a risk to the health of the client or a third party. In such cases, we will advise you of the reason and any alternative means of access.
Reasonable steps are taken to protect personal and health information from misuse, interference, loss, and unauthorised access. Electronic records are stored using password-protected systems. Physical records are stored securely on the clinic premises.
The clinic website does not collect personal information unless voluntarily submitted via the booking portal or contact form. The website may use standard web analytics tools (such as Google Analytics) to track aggregate, anonymised visitor data for the purpose of improving the site. No personally identifiable information is associated with this analytics data.
If you believe your privacy has been compromised, please contact us in the first instance at thomasstratton1997@gmail.com. If your concern is not resolved satisfactorily, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Thomas Stratton's Musculoskeletal Therapies is committed to providing a high standard of professional care. Client feedback — both positive and constructive — is welcomed and valued as an important mechanism for continuous quality improvement.
If you have a concern about any aspect of your care or experience at the clinic, you are encouraged to raise this directly with the practitioner in the first instance, either in person, by telephone on 0412 054 020, or by email at thomasstratton1997@gmail.com.
All complaints will be acknowledged within 5 business days and addressed in a timely, respectful, and confidential manner.
If your complaint is not resolved to your satisfaction through direct communication, you may escalate your concern to:
For all enquiries relating to these Terms and Conditions, your Privacy, or your clinical records, please contact:
Thomas A. Stratton
Practice: Thomas Stratton's Musculoskeletal Therapies
Address: 1 Evesham Drive, Point Cook VIC 3030
Phone: 0412 054 020
Email: thomasstratton1997@gmail.com
ABN: 49 582 562 430
AMT Membership: Full Financial Member
These Terms and Conditions were last updated on 1 January 2026. Thomas Stratton's Musculoskeletal Therapies reserves the right to amend these terms at any time. Updated terms will be published on the clinic website and will apply to appointments booked after the effective date of revision.